SGR Booking system

zapp_brannigan

zapp_brannigan

I am not a Futurama fan .
SGR is a fantastic mode of transport .I have used the train numerous times and its my prefered mode when travelling Nairobi - Mombasa - Nairobi .
However there seems to be a major flaw with their booking system . Someone told me ukikosa ticket via the website visit the office and you might be lucky . On my day of travel i always check the website naona inasema iko fully booked but after boarding naona the coach ile niko assigned and designed to carry 118 passengers its only 3/4 full . This train can move more people if they work on their booking website and the same running costs .
And why is access to the SGR Nairobi station so neglected ? Also there seem to be someone benefitting from the manual parking payment system that has been in place since the maiden trip a few years ago .
 
zapp_brannigan said:
SGR is a fantastic mode of transport .I have used the train numerous times and its my prefered mode when travelling Nairobi - Mombasa - Nairobi .
However there seems to be a major flaw with their booking system . Someone told me ukikosa ticket via the website visit the office and you might be lucky . On my day of travel i always check the website naona inasema iko fully booked but after boarding naona the coach ile niko assigned and designed to carry 118 passengers its only 3/4 full . This train can move more people if they work on their booking website and the same running costs .
And why is access to the SGR Nairobi station so neglected ? Also there seem to be someone benefitting from the manual parking payment system that has been in place since the maiden trip a few years ago .
Click to expand...
Why not fly?
 
zapp_brannigan said:
SGR is a fantastic mode of transport .I have used the train numerous times and its my prefered mode when travelling Nairobi - Mombasa - Nairobi .
However there seems to be a major flaw with their booking system . Someone told me ukikosa ticket via the website visit the office and you might be lucky . On my day of travel i always check the website naona inasema iko fully booked but after boarding naona the coach ile niko assigned and designed to carry 118 passengers its only 3/4 full . This train can move more people if they work on their booking website and the same running costs .
And why is access to the SGR Nairobi station so neglected ? Also there seem to be someone benefitting from the manual parking payment system that has been in place since the maiden trip a few years ago .
Click to expand...
Some people usually fail to make it in time, that is why the tell you to come physically and confirm.
 
Denis Young said:
Some people usually fail to make it in time, that is why the tell you to come physically and confirm.
Click to expand...
No it's not about people getting late, it's the system flagging a seat as booked every time you get to that page that gives you the option to Pay Now or Pay Later . Hapa SGR Nairobi station even after you board you have a clear view of the parking area and I have never seen anyone running trying to get to the security screening area. Next time be keen uone what i am talking about specifically Nairobi.
Any unpaid booking should have a window of 30 minutes,ukikosa kulipa in 30 minutes your booking is canceled automatically and the seat is made available.
 
zapp_brannigan said:
No it's not about people getting late, it's the system flagging a seat as booked every time you get to that page that gives you the option to Pay Now or Pay Later . Hapa SGR Nairobi station even after you board you have a clear view of the parking area and I have never seen anyone running trying to get to the security screening area. Next time be keen uone what i am talking about specifically Nairobi.
Any unpaid booking should have a window of 30 minutes,ukikosa kulipa in 30 minutes your booking is canceled automatically and the seat is made available.
Click to expand...
They are using a useless system as usual . If I were to be more negative , think it was a product of kujuana because it doesn’t make sense in a world where so many train companies and airlines have functioning reservation systems .
 
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